Terms of Service

Introduction

These Terms of Service (“Terms”) apply to your access to and use of the services (the “Services”) made available through our mobile application (the “Soy & Mochi App”) and the websites www.soynmochi.com (www.soyandmochi.com) and www.lovelane.co (the “Websites”). Soy & Mochi OÜ is the company that owns both the Soy & Mochi and LoveLane brands. References to "we," "our," or "us" in these Terms refer to Soy & Mochi OÜ.

By using the Soy & Mochi App or either Website, you agree to be legally bound by these Terms, in addition to all applicable laws and regulations. These Terms form a binding legal agreement between you and Soy & Mochi OÜ, a company registered in Estonia.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Your access and use of the services constitute your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Services. These Terms expressly supersede prior agreement or arrangement with you. Soy & Mochi OÜ may immediately terminate these Terms or any services with respect to you, or generally, cease offering or deny access to the services or any portion thereof, at any time for any reason.

Soy & Mochi OÜ may amend these Terms related to the services from time to time. Amendments will be effective upon Soy & Mochi OÜ’s posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable services. Your continued access or use of the services after such posting constitutes your consent to be bound by the Terms, as amended.

In addition, when using certain services, you shall be subject to any additional terms applicable to such services that may be posted on the Service from time to time, including, without limitation, the Privacy Policy. All such terms are hereby incorporated by reference into these Terms of Service.

Your Account and Profile

You may be required to create an account and set a password to access some of our Services. You must be authorized to perform all actions made through your account. You are solely responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account. Your account is personal to you and must not be shared or transferred. You agree to provide accurate, current, and complete registration information and to keep that information up to date. If you suspect any unauthorized use of your account, you must notify us immediately at hello@lovelane.co.

You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an account. Account registration requires you to submit certain personal information, such as your name, address, mobile phone number, and age. You agree to maintain accurate, complete, and up-to-date information. Failure to do so may result in your inability to access or use the Services. We reserve the right to refuse registration of or cancel an account at our discretion. Unless otherwise permitted in writing, you may only possess one account.

Fees and Payment

Some Services are provided for free, while others require payment. In some cases, paid services may include a free trial period before charges begin. We will always make payment terms clear before you subscribe. Payments may be processed either directly through our website or via third-party app stores such as Google Play or Apple App Store, in which case their terms also apply.

Subscription services renew automatically unless canceled at least 24 hours before the end of the current period. You can manage or cancel subscriptions through the relevant app store provider or by contacting us directly. We reserve the right to adjust pricing, and we will notify you in advance of any such changes. If you do not cancel the subscription after being notified of price changes, you accept the new pricing. Refunds for subscriptions purchased through app stores must be requested from the relevant store; for website purchases, you may contact us at hello@lovelane.co. Canceling a subscription does not entitle you to a refund for the remaining period.

When you purchase an offer from any third-party providers through LoveLane or Soy & Mochi brands, you are purchasing the services directly from the provider, not from Soy & Mochi OÜ. We only help verify your payment information. In addition to the fees you pay for offers, you acknowledge that Soy & Mochi OÜ reserves the right to charge for any portion of the Service (“Service Fees”) and to change its Service Fees at its discretion. You agree to pay all fees when due. If you dispute any charges, you must let us know within three (3) days after the transaction date. If we terminate your account for breach, you shall not be entitled to a refund of any unused portion of fees or payments. Service Fees are also non-refundable.

Therapy, Disclaimers, and No Guarantee of Results

Our Services are designed to support and enhance relationship well-being but are not a substitute for licensed therapy, counseling, or medical advice. You agree that no part of the Services should be considered professional or medical guidance. We do not guarantee any specific outcomes or improvements in your relationship. Use of the Services and decisions made based on them are solely your responsibility.

Intellectual Property and License

All content, trademarks, service marks, logos, and intellectual property on the Services are owned by Soy & Mochi OÜ or its licensors. You receive a limited, non-exclusive, non-transferable license for personal, non-commercial use. You may not reverse-engineer, reproduce, resell, or exploit any part of the Services unless explicitly permitted by law.

Conditions of Use and User Conduct

You are solely responsible for all information, text, software, music, sound, photographs, graphics, video, messages, or other materials (“content”) that you upload, post, publish, or display (hereinafter, “post”) or otherwise transmit or use via the Services. The following are examples of content and/or use that is prohibited:

  • Content that is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another’s privacy, hateful racially, ethnically or otherwise objectionable.
  • Content that you do not have a right to transmit under any law or under contractual or fiduciary relationships.
  • Content that poses or creates a privacy or security risk to any person.
  • Content that infringes any intellectual property or other proprietary rights of any party.
  • Unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.
  • Content containing software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of any computer software or hardware.
  • Impersonating any person or entity, or falsely stating or misrepresenting your affiliation.
  • Soliciting personal information from minors.
  • Collecting email addresses or other contact information of other users for the purpose of sending unsolicited communications.
  • Advertising or offering to sell any goods or services for business purposes not specifically authorized.
  • Interfering with or disrupting the Services or servers or networks connected to the Services.
  • Violating any applicable local, state, national, or international law.
  • Furthering or promoting any criminal activity or providing instructional information about illegal activities.
  • Attempting to access or otherwise obtain any materials or information not intentionally made available or provided for through the Services.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates this provision, including without limitation, removing offending content, suspending or terminating accounts, and reporting to law enforcement.

Restriction

You may not: (i) remove any copyright, trademark, or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Services except as expressly permitted; (iii) decompile, reverse-engineer, or disassemble the Services except as permitted by law; (iv) link to, mirror, or frame any portion of the Services; (v) cause or launch any programs or scripts for scraping, indexing, or data mining any part of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or related systems or networks.

Modification to Services

We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the Services.

Termination of Services

We may suspend or terminate your access to the Services at our discretion, especially if you breach these Terms. In such cases, you are not entitled to any refund. You may stop using the Services at any time. Upon termination, your access will be revoked and you must delete any copies of the Soy & Mochi App or data you may have stored.

User Disputes

You agree that you are solely responsible for your interactions with other users in connection with the Services. Soy & Mochi OÜ will have no liability or responsibility with respect thereto. We reserve the right, but have no obligation, to become involved in disputes between you and other users.

In case of a complaint about, or issue with, the platform, app, or services, please contact us at hello@lovelane.co to resolve the problem.

As a user, you agree that in case of a no-show or deviation in an offer you created, the traveler may be refunded, and you may not receive payment. As a traveler, if you cause a no-show or fail to complete an offer, you are responsible for any damages up to the amount paid.

For any damage claims or complaints exceeding the amount paid, Soy & Mochi OÜ may mediate to find a reasonable solution between users but is not obligated to do so.

Indemnity

You agree to defend, indemnify, and hold harmless Soy & Mochi OÜ, its affiliates, employees, and partners from any claims, damages, liabilities, costs, or expenses (including legal fees) resulting from your breach of these Terms, use of the Services, or violation of any laws or third-party rights.

Limitation of Liability

To the extent permitted by law, Soy & Mochi OÜ shall not be liable for indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill. Our total liability in connection with these Terms is limited to the amount you paid for the Services in the six months preceding the event giving rise to the claim. Participation in any events offered by other users is at your own risk.

Warranty Disclaimers

Your use of the Services is at your sole risk. The Services are provided “as is” and “as available.” We do not warrant that the Services will be uninterrupted or error-free. We may correct, modify, or discontinue any content or features without notice.

Third-Party Links

Our Services may contain links to external websites, content, or services that we do not control. We are not responsible for their availability, accuracy, or content. Accessing them is at your own risk. Any dealings with third-party providers are strictly between you and them.

Dispute Resolution & Class Action Waiver

Time Limitation: Any claim or dispute must be initiated within one (1) year of when the issue arose or should have been discovered. This period may be paused during any informal settlement process initiated by a written Notice of Dispute.

No Class or Representative Actions: To the fullest extent permitted under law, disputes must be resolved individually. You waive any right to participate in class or representative actions.

No Consolidation: You also waive the right to consolidate proceedings involving multiple parties or disputes.

IF YOU DO NOT AGREE TO THESE TERMS — INCLUDING THE CLASS ACTION WAIVER — DO NOT ACCESS OR USE OUR SERVICES. BY USING THE SERVICES, YOU AND SOY & MOCHI OÜ UNCONDITIONALLY WAIVE ANY RIGHT TO A JURY TRIAL TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Estonia. Any legal action shall be brought in the courts located in Tallinn, Estonia.

Privacy and Data Use

Your privacy matters to us. Please refer to our Privacy Policy for details on how we collect, process, and share your information. By using the Services, you consent to our data practices.

App Store Compliance

Use of the Services through app stores is subject to the respective Apple App Store and Google Play terms. Soy & Mochi OÜ is solely responsible for the content of the Soy & Mochi App.

Miscellaneous

The failure of either party to exercise any right shall not be deemed a waiver of any further rights hereunder. We shall not be liable for failures caused by events beyond our reasonable control, including electronic or communication failures.

If any provision of these Terms is found to be unenforceable, it shall be limited or eliminated to the minimum extent necessary so that the Terms otherwise remain in full force and effect.

These Terms are not assignable, transferable, or sub-licensable by you except with our prior written consent. We may transfer or assign these Terms without restriction.

These Terms are the complete and exclusive statement of mutual understanding and supersede all prior agreements. No agency, partnership, joint venture, or employment is created as a result of these Terms, and you have no authority to bind us.

Headings are for convenience only and have no legal meaning.

Questions, Feedback, and Contact

If you have questions or need to report a violation of these Terms, please email us at hello@lovelane.co.