Terms of service


For all orders through our online store by consumers and entrepreneurs, the following terms and conditions.

You can find the general sweepstakes terms and conditions here.


On the basis of these terms and conditions (GTC) comes between

the customer and

Heike Kraft, LoveLane
Columbiadamm 212, 12049 Berlin
Email address: hello@lovelane.co,

hereafter referred to as the provider, the contract is concluded.



Through this contract the sale of new goods via the online store of the provider is regulated. Because of the details of the respective offer is referred to the product description of the offer page.



. The contract is concluded exclusively in electronic commerce via the store system. Thereby, the presented offers represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The ordering process for the conclusion of the contract includes the following steps in the store system:.
  • Selection of the offer in the desired specification (product, color, quantity)
  • Adding the offer to the shopping cart
  • Press the button 'order'
  • Enter the billing and shipping address
  • Payment method selection
  • Review and edit the order and all inputs
  • Pressing the button 'order with costs'
  • Confirmation email that order has been received
  • With the sending of the shipping confirmation, the contract is concluded. The order confirmation does not represent an acceptance of your offer, but is only to inform you that we have received your order. A purchase contract is only concluded when we send the ordered product to you and confirm the shipment to you with a second e-mail (shipping confirmation).


    The contract is concluded for an indefinite period.


    The provider reserves the right to provide a service equivalent in quality and price. The performance presented in the store is exemplary and not the individual, contractual performance. The provider reserves the right, in case of unavailability of the promised performance not to provide it.


    The prices stated at the time of the order apply. All prices are final prices and include the statutory sales tax. In addition to the final prices, depending on the shipping method, additional costs are incurred, which are displayed before the order is sent. If there is a right of withdrawal and is made use of this, the customer bears the cost of return.

    Conditions of payment

    The customer has the following options for payment: payment service providers (PayPal, Google Pay, Apple Pay, Klarna, Shopify Pay), credit card (Visa, MasterCard, Amex).
    The invoice amount is collected by the provider by direct debit based on the direct debit authorization by the customer from his specified account. When using a trustee service / payment service provider, this allows the provider and customer to handle the payment among themselves. In doing so, the escrow service/payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective escrow service/payment service provider. When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been shipped. The customer is obliged to pay or transfer the stated amount to the account indicated on the invoice within 14 days after receipt of the invoice. The payment is due from the date of invoice without deduction. The customer is only after reminder in default.

    Conditions of Delivery

    The goods will be shipped immediately after confirmed receipt of payment. The shipment takes place on average after 3 days at the latest. The entrepreneur undertakes to deliver on the 7 day after receipt of order. The standard delivery time is 3 days, unless otherwise stated in the item description. The supplier sends the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed about delays immediately. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by own suppliers, although a corresponding covering transaction was made in time, the provider has the right to withdraw from a contract with the customer in this respect. The customer will be informed immediately and received services, in particular payments, refunded.


    Consumers are entitled to a statutory warranty right for the services offered according to the relevant provisions of the German Civil Code (BGB). If this is deviated from, the warranty is governed by the provisions written for this purpose in the General Terms and Conditions (GTC). If the customer is an entrepreneur, the warranty period for new goods is limited to one year. The supplier is granted the right to choose between repair or new delivery in the event of subsequent performance if the goods are new and the customer is an entrepreneur. This does not apply to claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent. In all other respects, the statutory provisions apply.




    If the customer is an entrepreneur, the risk of accidental loss and / or accidental deterioration of the goods with the handover, in the case of shipping with the delivery of the goods to the selected service provider for this to the customer. The contract text is stored by the provider. The customer has no possibility to access the stored contract text directly. The customer can correct errors in the input during the ordering process. For this he can proceed as follows: via email to hello@lovelane.co.



    Unless separately agreed, the following terms and conditions apply to the redemption of discount codes in the LoveLane Shop:

    Each discount code can only be used once per purchase and per customer.
    Only one discount code can be used per order.
    The combination of different discount codes is not possible.
    A cash payment of discount codes is also not possible, as is any other offsetting of the value of a discount code.
    Discount codes issued to the customer are excluded from resale; assignment is not permitted.


    The validity period of the discount codes is limited. The discount codes lose their validity after the date stated on the discount code. An extension is excluded.

    Minimum order value
    A minimum order value is always mentioned in the detailed information of the respective discount code. In case of subsequent shortfall of the minimum order value due to the return of the corresponding item, LoveLane reserves the right to charge the difference between the order with discount code and the order without discount code. Discount codes that are given when registering for the newsletter are valid from a minimum order value of €24.90.

    Return of items
    If you make use of your right of withdrawal or it comes for other reasons to return the goods, only the discounted purchase price will be refunded. There is no right to a refund of the discount code or a new discount code.

    Accounting for multiple items
    If an order to which a discount code is applied consists of multiple items (shopping cart discount), LoveLane reserves the right to allocate the discounted amount to one or proportionally to multiple items.

    Non-fulfillment of an order or delivery
    In the event of non-fulfillment of the order or individual items to which the discount code applied, there is no entitlement to a refund of the value of the discount code or entitlement to a new discount code.



    Right of revocation

    You have the right to revoke this contract within fourteen days without giving any reason.

    The withdrawal period is fourteen days from the day,

      • In the case of a sales contract: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
      • .
      • In the case of a contract for several goods ordered by the consumer in the context of a single order and delivered separately: on which you or a third party designated by you, who is not the carrier, the last goods in possession have taken or has.
      • .
      • In the case of a contract for the delivery of goods in several partial shipments or pieces: on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
      • .
      • In the case of a contract for the regular delivery of goods over a fixed period of time: on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the first goods.
      • . When several alternatives coincide, the last point in time is decisive.
        To exercise your right of withdrawal, you must inform us (Heike Kraft, LoveLane, Columbiadamm 212, 12049 Berlin, hello@lovelane.co) by means of a clear statement (eg a letter sent by mail, fax, or e-mail) about your decision to revoke this contract.
        To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.
        Consequences of the revocation
        If you revoke this contract, we have all payments that we have received from you, less the delivery costs, immediately and no later than fourteen days from the day on which the notification of your revocation of this contract is received by us. If the package had already arrived to you or is already on its way to you (shipping confirmation by mail has been sent), the package must have arrived back to us for your repayment to be made. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
        You must return the goods immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract to Heike Kraft, LoveLane, Columbiadamm 212, 12049 Berlin, hello@lovelane.co us. Please indicate the order number on the package. The deadline is met if you send the goods before the expiry of the period of fourteen days.
        You bear the direct costs of returning the goods.
        You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
      End of the revocation instruction


    The return of the goods is at your expense to the following address:

    Heike Kraft


    Columbiadamm 212

    12049 Berlin

    Please include the order number on the package.

    You must pay for any loss of value of the goods if something goes wrong during the postal shipment. We point out to send the package therefore insured.


    Claims for damages by the customer are excluded, unless otherwise stated in the following reasons. This also applies to the representative and vicarious agents of the provider, if the customer raises claims for damages against them. Excluded are claims for damages by the customer for injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the objective of the contract. Likewise, this does not apply to claims for damages after grossly negligent or intentional breach of duty by the provider or his legal representative or agent.


    The contract shall be drawn up in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this applies only insofar as this does not restrict any legal provisions of the state in which the customer has his residence or habitual residence. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.


    Heike Kraft/ LoveLane is not obligated and does not participate in dispute resolution proceedings before a consumer arbitration board.


    In connection with the initiation, conclusion, execution and reversal of a purchase contract on the basis of these terms and conditions, data is collected, stored and processed by the provider. This is done within the framework of the statutory provisions. The provider does not disclose any personal data of the customer to third parties, unless he would be required to do so by law or the customer has previously expressly consented. If a third party is used for services in connection with the handling of processing operations, the provisions of the Federal Data Protection Act shall be complied with. The data provided by the customer in the course of placing an order will be processed exclusively for the purpose of contacting the customer within the scope of contract processing and only for the purpose for which the customer has provided the data. The data will be disclosed only to the extent necessary to the shipping company, which takes over the delivery of the goods according to the order. The payment data will be passed on to the credit institution entrusted with the payment. Insofar as the provider is subject to retention periods under commercial or tax law, the storage of some data may last up to ten years. During the visit to the Internet store of the provider, anonymous data that do not allow any conclusions to be drawn about personal data and do not intend to do so, in particular IP address, date, time, browser type, operating system and pages visited, are logged. At the request of the customer, personal data will be deleted, corrected or blocked within the framework of the legal provisions. Free information about all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Heike Kraft, Columbiadamm 212, 12049 Berlin, hello@lovelane.co.


    Terms of participation and privacy policy for LoveLane sweepstakes

    § 1 General

    The participation in the sweepstakes on the online channels of LoveLane or Dein Liebes-Glas executed by Heike Kraft/ LoveLane - hereinafter referred to as "LoveLane" -, is only possible with the inclusion of these conditions of participation. The sweepstakes is not supported by third parties (e.g. Facebook) and is in no way connected to them.

    § 2 Participation requirements

    All natural and legally competent persons with a minimum age of 16 years can participate. Employees of LoveLane and their relatives are excluded from participation. By participating, the participant agrees that his/her name will be published on social networks in the event of a win. Participation is only possible within the specified period. The legal process is excluded.

    § 3 Profit

    The prize will be awarded as advertised in the competition. It decides the lot under exclusion of the legal process. A change or cash payment of the prize is excluded. The winner will be notified via Instagram or via e-mail from us. If the winner does not respond within a period of 72 hours, the prize will be forfeited without compensation.

    § 4 Liability

    Claims for damages against LoveLane in connection with the sweepstakes are excluded, regardless of the legal reason, unless LoveLane has intentionally or grossly negligently violated legal obligations. We assume no liability for the occurrence of technical problems during the registration process for the sweepstakes or in the context of the prize notification.

    § 5 Privacy

    LoveLane will not share any personal data with third parties, unless this is necessary to send the prizes to the winner. Address data will never be sold. The participant hereby expressly agrees to the storage and use of personal data for the above purpose and as far as agreed upon registration, as well as for the registration of the sending of future newsletters.

    § 6 Severability clause

    If individual provisions of these conditions of participation are invalid or a loophole exists, this shall not affect the validity of the remaining provisions. The invalid or missing provisions shall be replaced by a provision that comes closest to the purpose of the contract and the statutory provisions. The same shall apply in the event of a loophole in these Terms and Conditions of Participation.

    § 7 Jurisdiction / Applicable Law

    In case of disputes, German law shall apply exclusively. As far as legally permissible, the place of jurisdiction is agreed to be the registered office of LoveLane (Berlin). If the Participant does not have a general place of jurisdiction in Germany or moves his/her place of residence abroad after participation, the registered office of LoveLane is also agreed as the place of jurisdiction.

    § 8 Selection procedure

    The winners will be selected at random. The legal process is excluded.


    The invalidity of any provision of these GTC shall not affect the validity of the other provisions.